Core Requirement 2.10
Student Support Services
2. The institution provides student support programs, services, and activities consistent with its mission that are intended to promote student learning and enhance the development of its students.
Judgment of Compliance:
Narrative/Justification for Judgment of Compliance:
Florida Gateway College (FGC) provides student support programs, services, and activities consistent with its mission that are intended to promote student learning and enhance the development of its students. The mission of Florida Gateway College is to provide superior instruction, nurture individual development, and enrich the community through quality higher education programs and lifelong learning opportunities.
FGC is committed to preparing students for success in academic, professional, and personal growth. The college provides a wide variety of support programs, services, and activities through the division of student services , administered by the vice president for student services . This area provides the following support services to students: recruitment, admissions, career information, academic advising, financial aid, services for students with disabilities, intramural sports, orientation, testing, registrar services, and student activities. The overall goal of student services is to support the academic mission while attending to the total development of the student and provide lifelong learning opportunities.
The Office of Admissions serves as the conduit by which students learn of and gain access to higher education opportunities at FGC. The webpage  contains information about the admissions procedures, residency, first-time in college student, re-admit or returning student, transfer student, transient student, international student, general information in Spanish, definitions of applicant types and Georgia four-county differential residency affidavit.
The Office of Admissions maintains the responsibility of disseminating recruitment materials and admission information   to prospective students, further serving as a catalyst in identifying target markets for the recruitment of students and general marketing of the college. A monthly recruitment report is completed , which identifies all recruitment activities. An annual recruitment report  is also completed. The recruitment plan is mission-driven and based on the concept that recruitment should be about building long-term relationships. This includes relationships with potential students, parents, high school faculty and counselors, local employers, dual enrollment prospects, non-traditional students, and members of minority communities. Faculty and staff are also involved in recruitment activities. For example, the Water Resources division has participated in the following activities for 2015: Sunshine State Scholars Conference, N.E. Florida Career Construction Days, Florida Youth Challenge Academy, Florida Water Resources Conference, Alabama/Florida Water Resources Conference, Georgia Water Resources Conference and the Florida Association of Career and Technical Education.
In addition to recruitment and admissions counseling, the Office of Admissions bears the responsibility of qualifying the admission and acceptance of prospective students to the college while adhering to local, state, and federal policies and procedures respective of the process by which students enroll in postsecondary education.
The director of enrollment management  oversees the Office of Admissions. The director regularly attends professional development meetings to remain up to date with state and federal rules and regulations regarding admission to postsecondary education. In the 2014-2015 academic year, the director attended the Florida College Registrars and Admissions Officers (FCRAO) Symposium, the Florida Higher Education Summit and the Ellucian Summit Conference.
FGC believes that one of the keys to student success is knowledge of campus resources and successful integration into the college community. The orientation program is designed to facilitate the smooth transition of students to college. Orientation is the first formal step in the transition process for students and includes opportunities to enhance both academic and personal development. Upon admission, students are encouraged to watch a brief orientation video which is posted online, as well as on YouTube . This video serves to provide a brief introduction of student services to the new, and/or returning student. Subsequent to admission, first time in college (FTIC) students are required to meet with their respective program advisors for program orientation/registration or attend New Student Advising and Registration provided through the Advising Services office . Approximately 500 students per year attend the face-to-face orientation provided by the Advising Services office. Distance learning students can obtain information from the college website, the online Orientation Video, face-to-face, or by contacting the Advising Services office through email or telephone. The office will conduct face-to-face meetings with a webcam if requested.
The Financial Aid Office  provides financial assistance and counseling for students who need help in meeting college expenses. The college participates in four broad categories of financial aid to help support student needs: federal, state, institutional, and local. The Financial Aid Office explains the various options and encourages students to seek assistance from all categories. Students are encouraged to seek assistance from all categories.
Federal and state financial aid is awarded according to each individual’s relative financial need as defined by the U.S. Department of Education. Financial aid awards support student learning by underwriting tuition, books and fees.
|Federal Pell Grant||1426||$4,400,719.82|
|Federal Work Study||43||$73,710.08|
|Federal Supplemental Grant||147||$61,227.00|
|Fed Stafford Loan (sub)||290||$746,869.00|
|Fed Stafford Loan (unsub)||48||$85,138.00|
|Fed PLUS Loan||8||$29,240.00|
The Director of Financial Aid  oversees the Office of Financial Aid. Staff are available to assist students with the application process, including completion of the Free Application for Federal Student Aid (FAFSA) online application. The director regularly attends professional development meetings to remain up to date with state and federal rules and regulations regarding financial aid. In the 2014-2015 academic year, the director attended the Florida Banner Users Group, Clock Hour Conference, Federal Student Aid Conference, Financial Aid Statewide Director’s Meeting, Association of Florida Legislative Days and the Florida Association of Student Financial Aid Administrators (FASFAA) Conference.
Staff members also educate students about criteria requirements for federal and state financial aid programs they may be eligible for. They also provide information on institutional scholarships and off-campus private and public sources.
Federal assistance programs include: Federal Pell Grant, Federal Supplemental Educational Opportunity Grant (FSEOG), Teacher Education Assistance for College and Higher Education Grant (TEACH), Iraq and Afghanistan Service Grant, Federal Work Study, Direct Subsidized Stafford Loan, Direct Unsubsidized Stafford Loan, and the Direct PLUS Loan.
State assistance programs include: Florida Student Assistant Grants (FSAG), Florida Bright Futures Scholarship Program, First Generation Matching Grant,, Scholarship for Children and Spouses of Deceased or Disabled Veterans; Jose Marti Scholarship Challenge Grant Fund, Rosewood Family Scholarship Fund, and other State Aid as available.
Institutional assistance programs include: District Board of Trustees (DBOT) Scholarship (Top Twenty Percent), other institutional scholarships for choir, band, Brain Bowl, speech/debate team, Student Government President scholarships, and The Foundation for Florida Gateway College Scholarships.
The Office of the Registrar  is the custodian of official student academic records, and provides a variety of services to students. The office maintains and secures student academic records in compliance with college, state, and federal laws, rules, and procedures. Services provided to students include registration, providing transcripts of student academic records, verification of enrollment status and degrees awarded, graduation, processing name and address changes, processing change of major, veterans’ certification, grade processing, transfer credit evaluation, and residency reclassification.
In addition, the Registrar’s Office is responsible for developing and publishing the annual academic calendar and online catalog, maintaining all courses and programs in the Banner Student System, maintaining a degree audit system, assisting users of the Banner Student System, and responding to subpoenas for student records.
The Registrar/Director of Registration  oversees the office. Staff members regularly attend meetings throughout the year to remain in compliance with laws and procedures relating to Registrar processes and official student records. In the 2014-2015 academic year, the staff attended the Florida College Registrar and Admissions Officers (FCRAO) meeting, the Florida Educational ID (FLEID) Project Stakeholder meetings, the 2015 Florida Higher Ed Summit (FACRAO/FCRAO: Florida Association of College Registrar and Admissions Officers & Florida College Registrar and Admissions Officers), the Florida Banner Users Group (FLBUG), the Florida Association of Veterans Education Specialists (VA FAVES), Annual Florida VA Conference and the 2015 Atlanta Regional Processing Office (RPO) VA Conference.
FGC is an approved site for the education and training of veterans and veterans’ dependents. The college has been designated as a Military Friendly School, which shows the college is committed to providing a supportive environment for military students. The college maintains a full-time employee whose duties include serving as the Veterans’ Certifying Official. This office is located within the Registrar’s Office.
Online Self-Service for Students
Students are able to access online self-service for students from the MyFGC link on the college’s webpage. Some of the actions students have the ability to perform include:
- Register for classes, including add/drop, during established registration periods
- Pay for classes
- View or print schedule of classes
- View or print unofficial transcripts
- View and print final grades
- View account summary
- Perform degree evaluations to see classes or other requirements for a major
- Update address
- View assigned student e-mail address
- Check financial aid status
- View and accept/decline financial aid awards
- Utilize a schedule planner tool for automated schedule generation 
Office of Advising Services
The mission of the Office of Advising Services is to help students successfully pursue their personal and educational goals at FGC. Advisors help orient the students to institutional academic policies and procedures, and they provide pre-admission advising, career services, registration for classes and assistance in the development of an educational plan. Academic advisors also guide students as they prepare for transfer to colleges and universities or complete pre and co-requisite courses for limited access programs. The office supports student retention by providing various educational and career-building opportunities, including employability skills workshops for nursing students, resume writing and interviewing skills training, career exploration, and scholarship information throughout the year . Academic advisors are available to assist distance learning students by telephone, e-mail and webcam conferencing.
The Director of Advising Services  oversees all services. Other areas included in advising services are:
Disability Services 
The mission of Disability Services and its staff is to support the academic and personal success of students with disabilities by ensuring that there are equal opportunities to participate fully in the college’s programs and all phases of campus life. The staff identifies appropriate accommodations for students in compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act and provides individualized guidance and support to students who are registered with Disabilities Services.
To enable the success of students with disabilities at the college, students receive assistance in college transition, course registration and advising, instructional support, voter registration, career planning and other identified educational services. Individualized assistance is available based on needs resulting from the student’s documented disability.
The Career Center is available for students who want to explore career options and receive help with resume development and interviewing skills. Through the Florida Virtual School (FLVS) website, students are able to complete interest inventories and identify possible career pathways. The Career Center has a library of resource books, videos, and magazines to help students explore various occupations. Information about scholarship opportunities and transfer materials are also available to students.
Multicultural Academic Success
The Multicultural Academic Success Program supports FGC’s ongoing commitment to create and foster an intellectually and culturally diverse campus community. Scholarships are available, and recipients are encouraged to develop the personal and academic skills needed to successfully complete college, with the help of dedicated academic advising, mentoring, and career planning.
High School Programs
Educational Talent Search
Educational Talent Search  is a federally funded, personalized program for students’ grades 9 -12 that provides them with career information and assists them in getting into college or occupational training programs that will lead to careers of their choices. Educational Talent Search gives special consideration to students from low income families and students who are the first members of their families to achieve a college degree.
Dual Enrollment/Collegiate High School
Dual Enrollment/Collegiate High School  is an acceleration program that allows secondary students to take postsecondary coursework and simultaneously earn credit toward high school completion and an industry certification or an associate or baccalaureate degree at a Florida public or eligible private institution.
Career Pathways 
High school students can receive free college credit for high school and technical courses through a partnership between the local school district and FGC. These credits can be applied to college certificates and Associate in Science degrees. Students pay no additional tuition for courses or credits they receive through the partnership.
BayCare Life Management – Student Assistance Program
The BayCare Life Management Student Assistance Program  provides a comprehensive student assistance program for FGC students. The program provides 24-hour telephone access for personal counseling issues. Counseling topics may include stress, anxiety, adjustment to college, depression, substance abuse, unhealthy relationships, time management, etc.
There is no cost to the student for assessment, referral, and up to three counseling sessions per student per year. Students may call BayCare toll free at 1-800-878-5470 to access these free services. These calls and subsequent counseling sessions are confidential.
The Student Activities Office (SAO) provides a diversified program of both social and cultural activities  to enhance students’ college education. The office works with students in three vital areas of college life: activities and programs, student government, and the processing of identification cards.
The Charles W. Hall Student Center (The Hall) is located on the main campus. Private and group study areas are located throughout The Hall. The Hall offers students a variety of leisure time activities, including ping pong, pool, air hockey, giant sized chess, and giant Jenga. Several televisions are available for playing video games. Wi-Fi is available for students who bring laptops. A modern, well-equipped fitness center is also located in The Hall. Currently-enrolled FGC students struggling to make ends meet also have access to a Food Pantry, which operates on donations from faculty, staff, students and the community. Students are eligible to participate once a month in the Food Pantry.
The SAO provides activities on and off campus to augment the learning experience. Some off campus activities include trips around Florida and the southeastern United States. Students who utilize off-campus centers are invited to participate. Students are provided with t-shirts, promotional materials and food. On campus activities include fall and spring festivals, cultural events, scavenger hunts, workshops, game shows, art contests, and trips. For the outdoors- minded, canoes may be rented from the SAO. The SAO encourages students to volunteer on and off campus. Volunteering provides learning opportunities outside of the classroom and enhances the development of students.
Student Government Association (SGA) 
Student government  at FGC operates through elected representatives and club representatives. SGA serves as a liaison between the student body and the college administration. Students are urged to become involved in the executive or legislative branches of student government as time and opportunity permits. The executive branch consists of the president, vice president, secretary, legislative liaison, and outreach coordinator (coordinates all volunteer opportunities and charitable drives). The legislative branch consists of 12 senators elected by the student body and the club representatives, which are elected by each club. The SGA meets on a regular basis.
Student Representation in College Governance
Students are represented on campus committees  that have the duty to propose policies that affect curriculum, programs, student activities and conduct; make policy decisions on such matters; and implement policy. Student representatives are recommended for these committees by the SGA and appointed by the Vice President for Student Services. The SGA President represents the student body at all regularly scheduled DBOT meetings. The SGA President gives the DBOT a detailed description of all student activities that have occurred and reports back to the SGA executive and legislative branches of student government any decisions made by the DBOT.
A student identification (ID) card may be obtained from the Student Activities Office. Any registered student is eligible for a card. The student’s picture, name, and student ID number appear on the card, which serves as campus identification and entitles the student to library privileges, admission to all student activities funded events, voting privileges in student elections, and serves as a book slip for students receiving financial aid. Students enrolled in Vocational/Clock Hour programs use their student ID’s to electronically check in and out of class for tracking of hours completed towards their program. An ID card is valid for two years from the date of issue. The initial card is free.
Intramural activities provide opportunities for all students to participate in various competitive activities, such as: flag football, dodgeball, basketball, billiards, soccer, cards, etc. Students interested in forming or joining an intramural activity should contact the coordinator for Student Activities.
The purpose of the Test Center is to assist test takers to successfully accomplish their educational and professional goals. The Test Center offers a comfortable, positive, and professional testing environment which accommodates the testing needs of the campus and the community. Test takers are required to provide valid government issued photo identification prior to taking any exams to maintain record security.
Exams are normally delivered by means of the computer or online, and are closely monitored using security cameras with one or more test administrators or proctors present. The Test Center administers exams in compliance with state and federal regulations, including adherence to guidelines established in the Americans with Disabilities Act. Students with documented disabilities may qualify for accommodations as prescribed by the Disabilities Services Coordinator.
The Test Center is a member of the Florida Association of College Test Administrators (FACTA) and the National College Testing Association (NCTA), and is committed to supporting and practicing the standards and guidelines established by these organizations. These standards are updated regularly to reflect developments in testing operations and provide a variety of benefits to all involved in the testing process.
Upon request, the Test Center will provide student workshops covering topics such as Testing and Technology, Taming Test Anxiety, Study Smarter, Not Harder and Anatomy of Testing.
Collegewide Learning Lab (CWLL)
The Collegewide Learning Lab (CWLL) is a stand-alone, multipurpose learning center available to FGC students, St. Leo University students, and the community. The CWLL provides student support and collaborates with instructors to support students’ academic and technological needs. The primary focus is to provide support for students’ academic pursuits and success. The CWLL also provides support for nontraditional students, as well as those who may be weak or hesitant concerning their academic abilities or who need instruction in the use of technology to meet course requirements.
Assistance is provided in reading, math, writing, foreign languages, critical thinking, study and test taking skills, computer and internet basics. The door count for fall 2014 was 14,192 visits, and the door count for spring 2015 was 11,186 visits. That is a total of 25,378 visits for fall and spring terms.
All courses appear in Blackboard, which contains a link for Learning Lab Online. Students can schedule an appointment for assistance which is provided through Blackboard Collaborate™. This service is especially helpful for distance learning students.
The CWLL is equipped with over 70 PC computers, two MAC computers, laser jet printers, audio/visual resources, CD tutorials, computer and on-line academic tutorials, texts, handouts, and tutors.
College Reading & Learning Association (CRLA) Level II trained, peer tutors are available in the CWLL to cover all levels of math at no cost to students. The CRLA is a nationally recognized tutor certification. Tutors are also available for Science, Communications, and various other topics as needed. FGC also provides professional tutors through NetTutor, which is an online tutoring service that helps students succeed in a variety of subjects including mathematics, writing, chemistry, physics, biology, economics, and nursing. All courses appear in Blackboard which contains a link to NetTutor.
The CWLL staff is available to assist students and instructors with a wide variety of problems and situations. Assistance with Microsoft Office Word, PowerPoint, Excel and Access, internet-based and onsite lab computer tutorials, internet research, online course work, Blackboard and MyMathLab is readily available. The staff has over 25 years of experience at FGC, not only as college employees, but also as instructors, tutors, and students, so they understand the student needs from a variety of perspectives. The CWLL assists students with academic questions, helps them to utilize the wide variety of resources on campus, and much more.
Distance Learning Support
FGC is committed to providing students high quality distance learning opportunities. Distance learning faculty and support staff ensure that distance delivered instruction is academically challenging, engaging, and of the same quality as received in the classroom. The Director of Research and institutional Effectiveness/Distance Learning and the Instructor/Instructional Designer provide support and guidance to students and faculty.
Distance learning students have access to student services through the college website and the learning management system, Blackboard. Students can access all college services, Florida Virtual Campus (FLVC.org), online library services, as well as communicate with faculty and staff by means of Blackboard, email, discussion boards, webcams, Skype, and Blackboard Collaborate™. New student orientation sessions are available online to accommodate all students. The technology help desk is available to assist students with technical issues. Students may call or email the help desk for support. Information is listed in Blackboard for all courses  and on the website .
Tutorials and General Information 
Tutorials and general information are provided on the Registrar’s webpage to assist with various processes. Tutorials and general information are provided for students, faculty, advisors and staff.
The college conducts two graduation ceremonies   one day per year. The ceremonies are held at the end of the spring semester. To receive a diploma and/or participate in the graduation ceremony, which includes having the student’s name printed in the graduation program, a student must meet all graduation requirements and file an application for graduation with the Registrar’s Office in accordance with the published deadline . A student must meet with an advisor when applying for graduation.
A student completing all degree or certificate requirements in the previous fall semester, or current spring semester, may participate in a ceremony. A student expecting to complete all requirements within the Summer A or B terms may participate, provided they need no more than 12 credits to complete those requirements. Recognition of honors in the graduation ceremony is based on the cumulative GPA at the end of the fall semester.
Media and Public Information
The Media and Public Information office provides audiovisual, public information, and entertainment services.
The Audiovisual Center, located in the Wilson S. Rivers Library and Media Center, works closely with faculty and staff to provide printed and audiovisual material to the college community. Through an agreement with Comcast, FGC maintains a public access television channel that is available to cable subscribers. This channel broadcasts both local and streaming educational programming designed to educate students and the community. FGC also works with various community organizations and businesses to highlight local events and programs that are presented to the general public. This is done through a television “bulletin board” that can be found on FGC’s cable channel, and often times through the FGC community affairs TV show, “Perspective”.
The Audiovisual department handles equipment loans to aid students and instructors. The department also coordinates the facilities leasing of buildings on campus for meetings, conferences, etc.. DBOT Policy 6Hx12:10-00, Use of College Facilities  outlines the use of college buildings, classrooms and activities spaces. The Wilson S. Rivers Library and Media Center is used for many community and college activities. 
The mission of the Public Information Office (PIO) is to present a proactive, positive public image of the college, both internally and externally. The PIO supports and sustains the college’s stated mission and networks within its district to maintain open channels of communication. In addition to handling the college’s public relations, advertising, and marketing efforts, which consist of print, radio, television, and digital outlets, PIO also handles the college’s social media and web presence. PIO coordinates with all departments on campus to promote college critical dates and upcoming events through these channels, including Facebook, Twitter, and Instagram, in addition to spotlighting student and staff accomplishments.
FGC hosts an annual entertainment series designed to promote the performing arts in the area. FGC’s entertainment series brings top headliners, national acts, and unique performers to Lake City throughout the year, and offers affordable, family-friendly shows for students, staff, and community members. Performances occur in two locations on campus. The Levy Performing Arts Center seats more than 500 and the Howard Conference Center can seat up to 1,500. 
Business Office Services is administered by the Vice President for Business Services . This division provides the following services: business office, payroll, purchasing, data processing, parking and traffic, college bookstore, facilities and maintenance, and campus security. These services join together with Instruction and Student Services to provide a comprehensive academic environment for the student while on campus.
The FGC Bookstore is owned and operated by the college as a service to students, faculty, and staff. Revenues from the bookstore provide scholarships for FGC students and other purposes consistent with college programs. Bookstore staff work directly with faculty to determine the required and recommended textbooks and materials needed for classes including distance learning classes.
The Bookstore offers new textbooks, used textbooks, rental textbooks, reference books, study aids, computer software, dictionaries, school supplies, art supplies, backpacks, calculators, imprinted clothing, and a variety of snack foods. Bookstore services also include special orders for books and computer software that are not normally carried in the store. The Bookstore will add an electronics/technology area by the end of 2015. The area will include a free charging station where students, staff and faculty can charge electronic devices while shopping. The Bookstore will stock laptops, an assortment of headphones, portable speakers, Polaroid Cubes for hands-free video and computer software including Microsoft Office 365 University, Windows 8, and virus protection software.
Online bookstore services are available on the college website . They provide book buyback, textbook rentals, online shopping, graduation information, and answers to frequently asked questions.
FGC uses electronic means (such as email and the Internet) as a primary method of communication and of providing billing, payment, and enrollment services. Signatures or acknowledgments provided by the student electronically to FGC via FGC systems and/or @wolves.edu email are valid and legally binding. The Cashier’s Office is open to accept student payments, including tuition, fees, and collection costs for which they are liable.
Payment Methods: 
- In Person: Payments may be made by cash, checks, debit card, MasterCard, or Visa, in person at the Cashier’s Office.
- Online: Students may pay fees online at fgc.edu using a debit card, MasterCard, or Visa.
- Tuition Installment Plan: Students may pay fees using the installment plan provided by My College Payment Plan .
- By Mail (checks only): Students must include their student ID number on the check to ensure proper posting. Checks are mailed to Florida Gateway College, Attn: Cashier, 149 SE College Place, Lake City, FL 32025
- By Phone: Payments using credit cards can also be accepted over the phone at 386-754-4211.
Campus safety and security is managed by the Director of Facilities . Emergency procedures are outlined in the student handbook . District Board of Trustees (DBOT) Policy 6Hx12:3-17 Campus Security and Crime Statistics , outlines reporting criminal actions or other emergencies, security of and access to campus facilities, campus law enforcement practices, campus programs on security and safety, crime prevention programs for students and employees, campus crime definitions, reporting of criminal incidents of off campus student organizations, arrest definitions relating to alcohol, drugs, and weapons, college policies on possession, use, and sale of alcoholic beverages and illegal drugs and crime reports. The college participates in a mock emergency exercise  to assist in preparation for future campus emergencies. Fire drills are held every fall and spring term. The Emergency Response Plan  is going through a major revision.
Campus notifications of emergency situations can be broadcast through the telephone system and IP speakers located in each building. Each classroom has a phone that connects directly to security. The college is in the process of installing a campus wide video monitoring system, which will include cameras placed around exterior areas of the campus. This will include parking lots and areas that have high amounts of student traffic. The college is currently in the process of hiring for a newly created Director of Campus Security position.
DBOT Policy 6Hx12:10-04, Sanitation, Safety, and Maintenance of College Plant  outlines the procedure for the maintenance of the plant and grounds, assuring safety and satisfactory levels of sanitation. It is the responsibility of all college employees to assure a safe, clean, and well maintained facility.
DBOT Policy 6Hx12:6-45, Misconduct, Including Sexual Misconduct, Assault, Battery, and Sexual Battery  outlines the procedure on behaviors which may constitute sexual harassment. Misconduct, to include sexual assault and sexual battery, and acquaintance rape are specifically prohibited in the Code of Student Conduct. Care will be taken to ensure that victims of sexual misconduct are cared for professionally and with concern.
Transportation and Parking
The campus is readily accessible by automobile from Interstate 75 and Highway 90. The main campus is located approximately six miles from downtown Lake City. Private automobiles are the primary transportation source for most students. Transportation from Baker County and Columbia County is provided for a small fee. The college has partnered with the Baker County Council on Aging and the Suwannee Valley Transit Authority to provide transportation to and from the college.
Parking facilities are scattered throughout the campus and are available to students. There are several designated parking areas that are restricted for faculty and staff. Tickets are issued for vehicles parked in unauthorized locations. When students have their student ID card created, they will be given a FGC window decal. This new decal will identify them as a student, but it will not be mandatory to have this affixed on their car. The security staff of the college will only ticket vehicles that are parked in unauthorized spaces, such as faculty/staff lots or handicapped spaces. If tickets from our security staff are routinely ignored by the same vehicle, the Columbia County Sherriff will be contacted.
Food service is available in the Lobo Café located in the Student Union Building and in the H&H Café located in the Wilson R. Rivers Library and Media Center.
Evaluation of Student Services
Student support areas complete a comprehensive program review . The review ensures the quality and integrity of each program by reviewing the extent to which it achieves its stated purpose, goals, and supports student learning. In addition, the quality of services, adequacy of financial and physical resources, and contribution to the overall mission of the college is also evaluated. Comprehensive review results are used in planning and decision making processes at the college. Completed program reviews are listed on the college webpage , along with program summaries . Sample program reviews for Admissions, Registrar, Student Activities and Advising are provided. 
 Student Services Organizational Chart
 Vice President of Student Services Job Description/Resume
Admissions FGC Admissions Webpage
 Admissions Brochure
 Program Recruitment Brochures
 Recruitment Activities
 Annual Recruitment Plan
 FGC DBOT Policy 6Hx12:9-12, Admission Criteria
 Admissions Application
 Director of Enrollment Management Job Description/Resume
Orientation Orientation Video on Website
 PowerPoint Orientation Presentation
Financial Aid FGC Financial Aid Webpage
 Director of Financial Aid Job Description/Resume
Registrar FGC Registrar Webpage
 Registrar Job Description/Resume
 Schedule Planner
Advising Education and Career Building Workshops
 Director of Advising Job Description/Resume
 FGC Disability Services Webpage
High School Programs Educational Talent Search Catalog
 FGC Dual Enrollment Webpage
 FGC Career Pathways Webpage
Student Assistance Program – BayCare Life Management BayCare Life Management Webpage
Student Activities Student Activities Events
 Student Clubs
 Club Handbook
 Student Government Association Handbook
 Student Government Webpage
 Campus Committee Involvement
Distance Learning Support Blackboard Student Helpdesk Information
 Student Helpdesk Request Webpage
Tutorials and General Information Tutorials and General Information Webpage
Graduation Ceremony FGC 2015 Graduation Program
 FGC 2015 Graduation Schedule
 FGC 2015 Graduation Webpage
Media and Public Information FGC DBOT Policy 6Hx12:10-00, Use of College Facilities
 Facilities Use Building 200
 Entertainment Series – 2014-2015
Business Office/Services Vice President of Business Services Job Description/Resume
 Bookstore Webpage
 Fee Schedule Webpage
 Tuition Installment Plan
 Director of Facilities Job Description/Resume
 FGC Student Handbook, Campus Safety and Security
 FGC DBOT Policy 6Hx12:3-17, Campus Security and Crime Statistics
 Mock Emergency Exercise
 Emergency Response Plan
 FGC DBOT Policy 6Hx12:10-04, Sanitation, Safety, and Maintenance of College Plant
 FGC DBOT Policy 6Hx12:6-45, Misconduct, Including Sexual Misconduct, Assault, Battery, and Sexual Battery
Evaluation of Student Services Comprehensive Program Review Schedule
 Program Review Webpage
 Program Summaries Webpage
 Program Review Samples